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Citizen Charter

                                                                                                                     www.btcl.gov.bd
                                                                                                      Citizen Charter (Citizen Charter)


Serial Number Service Provisioning Procedure required documents and availability Price of service and payment method (15% VAT applicable on all charges) The duration of the service delivery is duly assigned unit officer (last name phone number and e-mail address)
1 telephone connection Assistant Engineer Telecom, Bandarban will have to apply. If you want to connect to the address, you will be given the required information. After paying the connection price, the link will be issued by issuing advice. 1) The application can be found in the website or assistant engineer Telecom, Bandarban.
2) Attested photo of 4 copies for individual subscribers.
3) Attested Photocopy of national ID card.
4) Certified photocopies of trade licensees for companies / business organizations.
5) Certified Photocopy of Land Deed / Rental Agreement for Private Customer Deposit Fee 300 / -
Connection fee 300 / -
VAT (15% of connection fee) 45 / -
Total = 645 / -
Every month, in line charge district (including VAT), Tk. 9.2 in the upazila (with VAT)
Call charges: (BTCL to BTCL) from 8am to 8pm to 30 paisa and other times 10 paisa per minute.
BTCL to Mobile: 80 paisa per minute any time.
The telephone set customer will buy himself.
Bills and other charges will be paid in the designated bank. The demand will be given within 3 days in the field. The connection will be given within 5 days after payment to the bank Assistant Engineer Telecom, Bandarban. Phone no-0361-2400 E-mail- |
B- † gBj-etbtcl.bandarban@gmail.com
2 Telephone transfer Assistant Engineer Telecom Bandarban has to apply in the prescribed form. 1. The application can be found in the website or assistant engineer Telecom, Bandarban.
2. Demand Note
3. Attested Photocopy of National ID Card
4. Certified photocopies of trade licensees for companies / business organizations.
5. Certified Photocopy of Land Deed / Rental Agreement for Private Customer Care External transfer fee (including VAT) 345 / - will be given within 3 days of the prospectus. The connection will be given within 5 days after payment to the bank. -One-
3 Name / Address Change / Reconnect Assistant Engineer Telecom Bandarban must apply in white paper. 1. 4 copied attested photos for individual subscribers
2. Attested Photocopy of National ID Card
3. Certified photocopies of trade licensees for companies / business organizations.
4. Certified Photocopy of Land Deed / Rental Agreement for Private Customer
5. Previous demand letter (demand note)
6. Revenue Department certificates are not available for the bill.
7. Notary public certification letter for name change. Name / Address Change Fee 300 / -
Re-connection fee (including VAT) will be given within the prescribed time of 230 days. The connection will be given within 5 days after payment to the bank. -One-
4 ADSL Internet Assistant Engineer Telecom Bandarban will have to apply in the prescribed form.
One line will be connected to an internet in Bapi. The application can be found in the website or assistant engineer Telecom, Bandarban.
2. 3 copied attested photos for individual subscribers Telephone bill / Photocopy of the requisite. The connection price is 400 taka, the modem and router customer will collect themselves.

BCube-512kbps tk-500 / Month
BCube-1M tk-700 / Month
BCube-1.5M tk-1000 / Month 7 w`b-
Leased Line Internet Assistant Engineer Telecom, Bandarban will have to apply through 3 prescribed forms. The application form can be found at the office or at the web site. In addition, the contract letter must be completed. At least 2 MB for government / semi-government institutions and at least 5Mb connections will be required if taken privately. Copy of application letter, contract and telephone demand letter, if taken privately, then the necessary documents of the concerned organization. 900 per MBPS Reg. Fee: 5000 One month's advance will be paid (as per the MBPS connection). 7 to 10 days. -One-
5 Defective settlement will be made from "17/18" telephone and mobile number 0361-63644 / 62288. Not applicable Not applicable 3 w`b-that is-
6 Assistant Engineer Telecommunication, Bandarban will have to apply through the prescribed form. Appropriate information regarding application letter, contract, national identity card or copy of passport and foreign correspondence requirement. Not applicable 3 days -One-
7 Telephone Lock, Unlock, NWD, ISD facility / withdrawal / temporary disconnection / reconnection subject to customer's application. Assistant Engineer, Tolkim, Bandarban will have to submit. Photocopy of paid bill does not apply in case of possible cases on the day of application-
8 ‡ Tolphon Detailed call details of outgoing call should be filed within 6 months of the completion of the call to Assistant Engineer Telecom, Bandarban. Photocopy of paid bill is completed within 6 months of the call, every month is Rs 50 per telephone In the case of possible cases, on the day of application-
    
3. Complaint Management Process (GRS) 4. Our expectations to you
If the organization fails to provide services or fails to provide the solution
 Please inform your problem by contacting the following methods.

When to contact No. of Commodity Address Settlement deadline Criterion No. to be made / promised service
Divisional Engineer Telecom, Rangamati, if the 1 unit of Unity is engaged in telecommunication solutions.
Phone no-0351-62300
E-mail -detrangamati @